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Frequently Asked Questions

Everything you need to know about ToReachOut app.

What is ToReachOut and how does it work?

ToReachOut is an app that improves parents' lives by providing them with a tool to manage their children's Safety and Emotional State of Mind, using notifications available for SOS and SOM from their children. The app also provides a tracking screen that lets parents know the locations of their children and the ability to assign safe locations and contacts.

The purpose of the ToReachOut app is to create a better world where children feel empowered to reach out to their trusted parent or guardian and share their concerns about their safety and emotional well-being.

Please visit the App Store to download ToReachOut onto your device. You can download the app here from the website or go directly to the Apple store to download and try it for free.

 The app helps children express their concerns about their safety and emotional wellbeing by providing a safe, non-judgmental space where they can freely express their feelings and connect with trusted parent or guardian by pushing a button about SOS or SOM and parents/guardian being able to respond and monitor their children through the app or through text.

The app helps parents manage their children's activities and emotional well-being by providing them with a tool to manage their children's activities and emotional well-being, including notifications related to SOS and SOM from their children. The app also provides a tracking screen that lets parents know the locations of their children and the ability to assign safe locations and contacts.

Ensuring the safety and privacy of users in location-tracking apps involves a combination of technical, policy, and legal measures. Here are key practices apps typically use to protect users:User Consent and Permissions:

Explicit Consent: The app must request permission to access location data. Users can choose to allow location access always, only while using the app or deny access entirely. This ensures users have control over how and when their location is tracked.

Data Encryption:

In Transit and At Rest: Location data is often encrypted while transmitted to a server (using encryption protocols like HTTPS) and stored on servers (using techniques like AES encryption). This prevents third parties from intercepting or accessing sensitive location information.End-to-end Encryption: The app uses end-to-end encryption to ensure that even the app provider cannot access the user’s location, allowing only the intended recipient (e.g., a friend or family member) to view it.

Minimal Data Collection and Retention:

Only Collect What’s Needed:  The app often follows the principle of data minimization, collecting only the location data necessary for the service to function.Limited Retention: Location data is typically retained only as long as needed for the app’s function (e.g., to provide real-time tracking). Many apps offer automatic deletion of historical location data after a set period.

User Visibility and Control:

Safe Location History Access: The app provides users with access to their safe location history and allows them to delete specific entries or clear all data at any time

Geofencing for Security:

Geofencing: The app uses geofencing to trigger alerts when a user enters or leaves a predefined area. This can be used for safety purposes, such as alerting parents when a child leaves school. 

You can download the app here from the website or go directly to the Apple store to download and try it for free.

The features of ToReachOut include1) location tracking with satellite map2) assigned safe locations3) a safe space for expression in situations related to SOS or SOM4) access to support and contacts5) a secure platform to monitor children status on the app 6) customizable locations to add multiple safety locations. 

After the installation of the app, the user is required to allow permission to share accurate location information with the ToReachOut App.The use of geofencing to trigger alerts when a user enters or leaves a predefined area allows always access permission.The app has the safe location information entered by the parent user for the child and makes a polygon with the safe location points.The app sends the location information of the child’s device to the server and the server checks the child's location inside or outside the safe location polygon.If the child’s location is inside the polygon it means the child is in the safe area or if outside the polygon means out of a safe location.

After setting up the child, the parent will be assigning safe locations ( unlimited number with different addresses ) with the radiance selection on the map to areas that are consider safe for each address, if the child moves outside the safe location or not in the address where the safe location is assigned, the status of the child will show out of safe location with the map and satellite location of where the child is. 

The app connects children with trusted adults and an established list of SOS and SOM contacts. Parents can assign additional contacts, such as grandparents, doctors, and school counselors, ensuring children have access to support when they need it most.

Yes, you can change your plan when your current subscription expires. To do so, go to the Apple Store, find your subscription, and select "See All Plans" to make a change.

You can cancel your subscription anytime. However, please note that you will still be charged for the remainder of your current billing period, as refunds for unused time are not available.

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    ToReachOut empowers children to communicate openly with their trusted parents or guardians about their safety and emotional well-being, ensuring their concerns are heard and addressed.

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